Faiek Galant

Customer Support Specialist Application

About me

Hi, My name is Faiek and I created this webpage for my application to Skyverve.

After my first unsuccessful application I wanted to do something different. I have been in the Customer Support Industry 28 years in various technical and non Technical Role.

I love IT about as much as I love dealing with people and my career will mirror that.

My curiosity (my word for getting bored) saw me change careers a few times but there was always one common thing….Customer Service.

Whether I was configuring routers and switches, Traveling on Projects, Being the Technical Advisor for converged products, servicing the call center agents knowledge bases or dealing with customers on a one on on basis I always loved the interacting with people.

Below is a break down of my career for references as well as a visual presentation of my experience and skills

Last but not least my Hobbies are

Social Media | Chess | Fishing | Online Gaming

My Career

Amazon Web Services
Technical Customer Service Associate

2014 to present

Provide prompt, efficient, detailed, customer oriented service to AWS customers while Working with various support teams to ensure a consistent and high quality level of support.

Web Designer Sparty Designs

2012 to 2014

Design and Create Websites for clients as well as develop and administrate social media accounts for clients

Vodacom Knowledge Management Specialist

2010 to 2008

Create content and manage Knowledge Assessments for call
Center Agents, Report on the Knowledge Gaps and assist in closing those Gaps

Vodacom Business Product Specialist

2008 to 2009

Provide technical support for Vodacom Business converged
products and services I also Provide second line support for Vodacom Business Call Centre as well as dealing with all Irate ring fenced customers.

Chevron Network Engineer

2001 to 2008

Provided first and second level of support on network related
issues which included Traveling to all Major sites to do site visits.

Caltex Network Controller

1998 to 2001

Monitored the day to day activity of all network related devices
that make up the Caltex wide and local area network.

Work & Experience

Netwrok Controller

Network Engineer

Technical Product Specialist

Knowledge Management

Web Designer

Technical Customer Service Associate

  • Adobe Suite 60% 60%
  • MS Office 80% 80%
  • CMS 80% 80%
  • Technical Skills 80% 80%
  • Team Work 100% 100%
  • Creativity 90% 90%